Return Policy

If you’re not happy, we’re not happy. This is why we’ve made returns and exchanges quick and easy.

This season, we have two options for returns and exchanges:

1) Open returns: You have 30-days to return/exchange your used pillow - no questions asked. Our 100% customer satisfaction guarantee has you covered. 

2) Unopened returns: You have 90-days to return/exchange unopened items in their original packaging. This option allows your gifts to be returned or exchanged with plenty of time. 

 

We will provide you with a Pre-Paid return label (UK Returns ONLY). 
Please contact us and we will fully help you with your return. 
  1. Phone: +44 (0) 330-113-7244
  2. Email: info@kolbray.co.uk
  3. Web: Contact Us

* Please note: 1) Above terms do not apply to Gift Card purchases. 2) We only offer refunds to the original payment method used to make the order.